Terms & Conditions

Barbara Brennen t/a Bad Ass Cakes is the owner or the licensee of all intellectual property rights in this site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

These terms and conditions apply between you, the User of this website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Barbara Brennen trading as Bad Ass Cakes, the owner and operator of this website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the website. If you do not agree to be bound by these terms and conditions, you should stop using the website immediately.

In these terms and conditions, User or Users means any third party that accesses the website and is not either (i) employed by Barbara Brennen trading as Bad Ass Cakes and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Barbara Brennen trading as Bad Ass Cakes and accessing the website in connection with the provision of such services.

WARRANTY

Any online facilities, tools, services, or information that Barbara Brennen trading as Bad Ass Cakes makes available through the website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility, and satisfactory quality.

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

PAYMENT & CANCELLATION

We usually start working on your order once it has been paid. Your purchase order cannot be accepted until payment in full for the products ordered has been received by us, including delivery charges. We understand that you may need to cancel your order and will be happy to do so with no charge two weeks before your delivery date. If you have placed a late order, within two weeks of the delivery date no refund will be available.

We aim to minimise waste, and as we use fresh, sometimes specialist ingredients, and packaging that will be ordered specifically to prepare your cake we are not able to refund orders cancelled after this time.

Prices are liable to change at any time, but changes will not affect orders in respect of which we have already confirmed.

DELIVERY OR COLLECTION

The products ordered by you can only be delivered to the delivery address provided by you to us, or collected by you, within a given time slot which we will notify to you in an email Confirmation.

If for any reason you find yourself unable to collect your order within the given time slot, we will retain your ordered products for collection by you for 48 hours or subject to further discussion.

If for any reason no one is present to receive delivery of the products at the delivery address you have provided, we will call you to either confirm if you would like the product left in a safe place or with a neighbour or  we will take the products back and retain the product  for 48 hours during which time you may contact us at contact@badasscakes.co.uk to either arrange for personal collection or re-delivery the following day, although this is subject to availability and added cost.

RETURNS POLICIY

We do hope that you will be pleased with your purchase. However, if upon collection or delivery of the Products you find that they are not those ordered by you (for example, the size or wording is incorrect), or the order is incomplete, or a product is in a damaged condition when you receive it, or of poor quality, please either return to the bakery or notify us within 48 hours via email at contact@badasscakes.co.uk including an image showing the issue with the product as you received it and your order number or a copy of your receipt. Any issues raised after this time may not be eligible for a refund or compensation. If a product is not as on the Order Confirmation or damaged, we will credit or refund your purchase. In the case of damaged goods, you must retain the damaged products and all packaging for inspection by us. Subject to our report on the claimed damage and to the Terms and Conditions we will refund the price you paid for the returned products together with the delivery charge, or at our option, we will provide you with a credit for further products. We will have no liability to you for any indirect loss. Please clearly state your order number and delivery address in all communications to us.

We have made every effort to display as accurately as possible the colours of our products that appear on our Site and to ensure that the colours on screen are as close as possible to the colours of the actual product. However, all products are made by hand so colours may vary. Accordingly, we cannot accept the return of any product because it does not match the shade you were expecting. We will not accept the return of any products which have been purchased from any outlet other than this online site.

CHANGES TO THE WEBSITE

We have the right to revise and amend these Terms and Conditions from time to time, for example, to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

You will be subject to the policies and Terms and Conditions in force at the time that you order products from us, unless any change to those policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions before we send you the invoice (in which case we have the right to assume that you have accepted the change to the Terms and Conditions).

ALLERGY INFORMATION

Bad Ass Cakes is not a wheat, dairy, egg, soy, or nut-free environment. We cannot guarantee that there has not been any cross-contamination with these products. We do make ‘special diet’ products and are committed to doing our best to make sure any contamination is kept to a minimum. Barbara our founder follows a ‘special diet’ therefore we understand the importance of working to benefit those with allergy issues.

Please call to discuss any special diets before ordering. 07854 400 459.

In our kitchen we use nuts, dairy, wheat flour, sesame seeds, eggs amongst other allergens.